In our support forum, we currently only allow one unresolved topic per user at a time to keep the queue moving for everyone.
If you have an unresolved topic, you won』t be able to start a new topic. Instead, you』ll see a message like this:
Click the 「here」 link to the unresolved topic to open it. If it』s resolved, click the option shown below and set it to 「Resolved」.
Now you』ll be able to open a new topic.
If it』s not resolved yet, please work with us to get it resolved before opening a new topic.
If you urgently need help and have an unresolved topic, feel free to contact us directly through our contact page.